Συχνές ερωτήσεις

01Ordering and payment

How do I place an order?

You pick your products, add them to the cart and press “Checkout”. You fill in your shipping details, choose a payment method and, once you place the order, you receive a confirmation.

Which payment methods do you accept?

[Payment methods: e.g. card, bank transfer, cash on delivery]

Can I cancel or change an order?

[Cancellation policy: until when and how the customer asks for a change or cancellation]

Will I get an invoice or a receipt?

[Invoicing: receipt, invoice, how to request it]

Do prices include VAT?

[VAT included in prices]

02Delivery

How soon will I receive my order?

Orders are delivered by courier within 4-5 working days of completion.

Do you deliver across Greece?

Yes, we ship by courier to addresses across Greece. For now we do not ship abroad.

How much does shipping cost?

[Shipping cost and free-shipping threshold]

How will I know where my order is?

[Order updates: email, tracking number]

What if I am not home at delivery?

[What happens when the courier cannot find the recipient]

03Products

Are the products genuine?

Yes. We buy only from official suppliers and distributors.

How do I find the product that suits me?

Press the “Find your match” button at the bottom right. Answer two quick questions and we suggest products. You can also browse by category or by brand.

How do I know if a product is in stock?

Availability is shown on each product page, next to the price.

Can I save products for later?

Yes. Press the heart on any product. Your favourites are in the heart icon at the top right of the site.

04Returns and help

What if I do not like it or it arrives damaged?

[Returns policy: deadline, product condition, who pays shipping, how to request]

How do I contact you?

[Contact email and phone, service hours]

Frequently asked questions